Returns & Exchanges

1. How to Start a Return

• Contact Customer Service: To initiate a return, please email our support team at info@upshiftenergy.com with a description of the issue and your order number (located in the upper right corner of your receipt). Please reach out within the timeframes outlined below.
• Return Authorization (RMA): If the issue cannot be resolved via email, we will provide instructions and a Return Merchandise Authorization (RMA) number for your item.
• Return Shipping Window: To ensure a smooth process, please have your return package postmarked within 7 days of receiving your RMA number.
• Replacement Processing: Replacements are shipped out promptly after the defective item is received at our facility. Defective or damaged items will be replaced with the exact same product model, color, or flavor.
• Unauthorized Returns: To ensure your return is eligible for a refund or exchange, please wait for an authorized RMA number before shipping items back. Unauthorized returns may not be covered, but our team will always email you with the available options on how to proceed.

2. General Returns and Consumables

• All general returns and exchanges must be requested within 7 days of the delivery date.
• Consumable Products: For health, safety, and quality control reasons, we cannot accept returns or issue refunds on any powdered energy drinks or consumable products that have been opened or have a broken seal, regardless of flavor preference.
• Non-Consumable Products: To be eligible for a return or exchange, items must remain strictly in their original, unaltered, and unopened packaging.

3. Reporting Timeframes for Claims

• "Dead on Arrival" (DOA) & "Wrong Item" Claims: Please report these to us within 72 hours from the time of delivery. Incorrect items must remain completely unopened and untampered with in their original packaging to qualify for a refund or exchange.
• Items Beyond "Best Before" Date: While items beyond their best before date are still safe to use, we are more than willing to process a new and fresh replacement for you. Simply contact us within 72 hours of receiving the item. These items are valid for a replacement within 7 days of receiving the item.
• "30-Day Warranty" Claims: Must be reported to us within 30 days from the delivery date.

4. Order Cancellations

• Order cancellation requests must be submitted before the order is marked as shipped.
• Once an order has been marked as shipped, it is final and cannot be canceled or refunded.

5. Subscription-Based Orders

• Subscription Management: You maintain full control over your recurring orders. You can skip, pause, modify, or cancel your subscription at any time through your customer account portal.
• Cancellation Deadline: To avoid being charged for your next delivery, all cancellation or modification requests must be completed at least 24 hours prior to your upcoming scheduled billing date.
• Processed Renewals: Once a subscription renewal has been billed and processed, the order is final. We cannot cancel or refund subscription orders that have already been billed and entered the fulfillment process.

6. Warranty Information

• We offer a standard 30-Day Warranty on all non-consumable items (e.g., shaker cups, apparel, accessories).
• This warranty strictly covers manufacturer defects and related issues.
• The warranty does not cover:Human error or misuse.Standard wear and tear.Items that have been used beyond their intended purpose.Any items that have been modified or tampered with.

7. Sales, Promotions, and Clearance

• We do not offer refunds or exchanges on any products purchased during a sale or special promotion.
• This final-sale policy applies to, but is not limited to: Free Gift Promotions and purchases made using a discount code greater than 10%.
• Any Free Item, Clearance Item, or Promotional Item is strictly excluded from the standard 30-Day Warranty and Dead on Arrival (DOA) guarantees.

8. Shipping and Handling

• Shipping and handling fees are strictly non-refundable, regardless of the issue or circumstance.

9. Lost or Stolen Packages

• Lost or stolen items are not covered by any warranty or replacement guarantee.
• Your local postal driver, at their discretion, may choose to leave the package at your door or on your porch. We are not responsible for packages that are damaged, lost, or stolen after the courier confirms delivery of the package.
• If your package is missing after delivery confirmation, please reach out to our support team and we will do our best to assist you in opening a trace or claim with the shipping courier.

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Up Shift Returns & Exchanges Policy may change or be updated without notice. (Updated 07/03/2026)