Shipping & Processing

Last Updated: 07/03/2026

All orders are shipped directly from our facility in New York City, New York. While we strive to ship orders as quickly as possible, please review our processing and shipping timelines below to know what to expect.

Order Processing Times

• Standard Processing: 24 to 48 hours (regardless of the shipping method selected).
  
• Holiday Processing: Up to 72 hours during high-volume holiday seasons.
  
• Operating Hours: Monday through Friday, 9:00 AM to 3:30 PM EST.
  

Please note: We do not process or ship orders on weekends or major U.S. holidays.

Daily Shipping Cut-Off

Our daily shipping cut-off time is 3:30 PM EST.

If you receive a tracking number after this cut-off time, your order has been prepared and packed, but it may not have left our facility. It will be picked up by the shipping courier on the following business day.

Estimated Transit Times & Shipping Methods

Please be aware that estimated transit times do not include our 24-48 hour processing time. We do not guarantee transit times, and shipping fees are non-refundable.

Shipping MethodEstimated Transit TimeStandard Shipping3 to 5 Business DaysPriority Shipping2 to 4 Business DaysFree Shipping4 to 6 Business Days

Late Shipments:

While we cannot guarantee transit times, certain shipping methods are guaranteed directly through the shipping carrier, with exceptions (such as severe weather delays or failed delivery attempts). If you experience a significant delay, please contact us via email for more information.

High-Value Orders & Security Measures

To protect against fraud, we enforce the following policies on high-value orders:

• Orders $200 or more: Will be shipped with Signature Confirmation. Someone must be present at the delivery address to sign for the package. Please note that additional fees for signature delivery services are not included in the standard shipping cost.
  
• Orders $400 or more: Must be shipped to the cardholder's verified billing address. If our processing team is unable to verify this address, the order may be canceled at our discretion without prior notice.
  

Order Tracking

Once your order has shipped, a tracking number will be sent to the email address associated with your account. You can also view this information by logging into the "My Account" page on our website.

Note on Tracking Updates: Please do not be alarmed if your delivery confirmation does not update for a few days. Tracking information typically does not update until the package reaches a regional sorting facility, and there may be no updates in between.

Incomplete or Incorrect Addresses

Please review your shipping address carefully before placing an order. Errors or incomplete information in the shipping address will cause transit delays or result in the order being returned to us.

If a package is returned due to an incorrect address, we will not reship the order until it is received by our facility and the customer has paid the additional cost to reship the package.

Shipping Returns

• Returning Items: The shipping cost for returning items to us, for any reason, must be covered by the customer.
  
• Replacement Items: If a replacement item needs to be sent to you, we will cover the outbound shipping fees for that replacement.