Cancellations

Some items in our store may be offered to you as a subscription or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.

General Cancellation Rule

Any cancellation requests must be made before an order is shipped. Orders are no longer eligible for cancellation or a refund once the order has been shipped, regardless of whether the package has actually been picked up from our facility by the courier or not.

Subscriptions

When you purchase a subscription, you will receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely, and you will be charged for each of these deliveries unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you do not want to renew a subscription, you can cancel it.

If you want to cancel or change your subscription, you can do it at any time (provided the current cycle's order has not yet shipped). Your order confirmation emails have links to your order where you can easily manage your subscription. See our returns policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product that is not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, and then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has already been fulfilled and shipped, you cannot cancel the order, but you may request a return in accordance with our standard returns policy.